How to Order and Pay
You can buy wines from Cellar Link in two ways:
- order online quickly and easily (please see the step by step guide below) or
- order by phone – just give one of our customer service team a call on +852 2251 8757
Ordering Online
Step One: Browsing the website
If you are looking for a particular wine, you can use Cellar Link’s Advanced Search filters to find it. The Advanced Search function is found on the Home page.
Otherwise, browse for wine using the Wine Store drop down menu on the navigation bar which allows you to search by various categories. Navigate to the page and then use the filters to narrow down your search.
For example, if you are looking for a particular wine varietal, use the drop down option at Wine Store entitled 'By Varietal’, and then click on "Grenache" to view all the wines in the category (ie. all Grenache wines available for sale via the Cellar Link website).
The items from this category will load. Choose the wine you would like, click on Add and the wine will be added to your shopping cart.
More detailed information is available for every wine on offer, just click on Details for information about that particular wine. For example you can access wine critic ratings, regional information, bottle size and alcoholic content of the wine to help you make a more informed decision. Once you have viewed the information and wish to purchase the wine, click on the Add button to add to your shopping cart.
You can continue shopping by selecting another category from the Wine Store drop down menu and repeat as above, adding as many products to your shopping cart as you like.
Step Two: Going to checkout & confirming your order
When you are ready to complete your purchase, go to the top right of the screen, click on My Account, log in if necessary and fill in the requested information.
Check that your order is correct. You will then be ready to fill in and verify the information required for delivery and payment.
Step Three: Making a payment
Once you have confirmed your order, you will be re-directed to a secure online payment gateway to verify your details and safely complete your transaction.
Cellar Link accepts payment by PayPal, please visit www.paypal.com to create a PayPal account if you do not have one. Please follow the instructions at the shopping cart and print out a receipt for your records.
Once this is completed you will receive a confirmation email from Cellar Link confirming that we have received your order, complete with your order details and a reference number. Please keep this email for your records.
Payment terms
- All product prices listed are in HK dollars.
- We shall ask the customer to pay before delivery.
- Your purchase made on Cellar Link’s website may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
- Cellar Link reserves the right to change the payment terms for any order without prior notice.
- All risks in the products shall pass to the Customer upon delivery but Cellar Link shall retain title in the products until full payment has been received.
Wine Deliveries
- We offer FREE delivery (single location only) for purchases over HK$1,000. For orders under this amount, a delivery charge of HK$80 will be applied (except some areas).
- Deliveries are only available within Hong Kong. Please visit Cellar Link's Australia and United Kingdom websites for deliveries within those countries.
- If the recipient is not available to receive the goods or present suitable identification, we reserve the right to decline delivery of goods.
- An additional fee will be incurred if there is no authorised or legitimate unloading area within 50 meters of the delivery address.
- Delivery service of six cases or more is only available to addresses above the third floor when lift service is available. In the event of a lift breakdown we will charge HKD 5 per floor to deliver the goods.
- Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
- We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time.
- We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
Our Delivery Schedules
- Kowloon : Mon - Sat 9:00 - 17:00
- Hong Kong : Tuesday, Thursday and Saturday 11:00 - 17:00
- Shatin , Tai Po, Ma On Shan - Monday , Wednesday and Friday 13:00 - 17:00
- Yuen Long , Sheung Shui, Tuen Mun, Fanling and Tin Shui Wai - Wednesday and Friday 16:00 - 20:00
- Special Regions:
Stanley, Shek O : Monday 13:00 - 15:00
Airport, Tung Chung : 12:00 - 15:00 - An additional fee will be incurred for any other special request of delivery address
Breakage
- The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged at the time of delivery, otherwise any breakage shall be deemed to have occurred thereafter.
Further hints and tips
How can I get recommendations on which wine to buy?
The Cellar Link site is designed to help meet your wine-buying needs – for instance you can use Cellar Link’s search tools to browse wines by categories such as producer, vintage and varietal. Many of the wines we feature on our site have been tasted by a well-known wine critic and consequently have a tasting note and score attributed to them. You can view these notes by rolling your mouse over the icon under the ‘Read what the experts say..’ section.
Sale of Alcohol – what are the restrictions?
Cellar Link Ltd practises the responsible sale of alcohol. It is an offence to sell or supply liquor to a person under the age of 18 years, or to obtain liquor on behalf of a person under the age of 18 years. We remind you that we cannot sell or ship alcoholic beverages to anyone under the age of 18; when ordering from Cellar Link’s website you are confirming you are of legal drinking age.
Price & availability changes
Any wine for sale through Cellar Link is subject to change without prior notice. Prices and availability will fluctuate with the market and stock availability at the time of ordering. Cellar Link reserves the right to change prices or availability without penalty to Cellar Link or the customer.
Cancelling orders
You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point please send an email to our customer services department 
, with your order number clearly quoted and we will deal with your enquiry.
My credit card has been declined – what should I do?
If your credit card has been declined, please check you have entered your card details correctly including the “Card Verification Value” (CVV); failing that please contact your credit card company.
What is Card Verification Value (CVV)?
Card Verification Value (CVV) also known as Card Security Code (CSC) or Card Identification Digit (CID) is an additional security feature for web based payments. The “Card Identification Digits” can be either three or four digits in length depending on the card issuer. For example, Visa, MasterCard, and Diners Club show the CSC or CVV as the three-digit value printed on the signature panel on the back of the card.
For American Express, the Security Code is the 4 digit printed (not embossed or raised) number on the left or right of the card, above or below the card number.
My order has not arrived – how can I check it?
To check your order, please call our Customer Service Team on +852 2251 8757 or send an email to . Please quote your order number in all communications so we can speedily assist you.
Is my wine insured during transit?
While Cellar Link takes due care, Cellar Link does not accept any liability for loss, damage, deterioration or damage through adverse weather conditions while in transit to your destination address. Wine Transit Insurance is provided by third party insurance and is compulsory as part of your purchase for any deliveries made domestically. By placing an order with Cellar Link, the Customer agrees to pay Compulsory Wine Transit Insurance.
Wine guarantee and returns
All wines for sale on the Cellar Link website are high quality, provenance-tracked wines. Cellar Link will share with the client, if requested, any known information on the provenance of the wine.
If we have made an error with your order, please email us immediately at explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly.
Please note that we may ask you to return questionable bottles (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. Such bottles must have the Cellar Link generated barcode label attached as proof that the wine came from us. Should we accept responsibility (in our sole discretion); we will either exchange bottle(s) or issue a credit towards future purchases (including round-trip shipping charges). Set forth below are examples of valid reasons for returning wine, which are subject to Cellar Link's investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return. Please see our Terms and Conditions for further details.
Valid reasons for return:
- Wrong wine was sent (e.g., different vintage than ordered).
- Shipper errors - we'll file a claim against the shipper.
- Corked or flawed wine, providing said wine is returned in its original condition (and with all accompanying bottles if in a case) to Cellar Link within 7 days of receipt together with proof of purchase.
What if my questions are not answered here?
Please call our Customer Service Team on +852 2251 8757 or send an email to .
